Shipping & Return Policy

We hope that you love what you ordered from Jean Pierre Jewelers. But in the event that you don't, we've made it as simple as possible to return or exchange items to us.

Online Orders: Returns on full price merchandise are accepted within fourteen (14) days of the date of delivery. There is a 25% restocking fee applied to all returns. There are no returns on natural mined diamond engagement rings or custom orders. Jean Pierre Jewelers is not responsible for the return shipping fee. All returned items must be shipped back to Jean Pierre Jewelers via FedEx or USPS, insured with signature required, and with protective packaging. The merchandise must be in unworn and unused condition. Credits will not include original shipping charges.

In Store Orders: In store purchases are eligible for exchange only, within 30 days. There are no refunds. The merchandise must be in new, unused and unworn condition. There are no returns on any custom orders, special orders, or any items that have been sized or modified at the time of initial purchase. 

Please email info@jeanpierrejewelers.com for return or exchange requests. Please provide your name, address, order number and reason for return or exchange. Approved online returns will be credited with a deduction of initial shipping charges incurred by Jean Pierre Jewelers, and a 25% restocking fee. The credit will be initialed upon receipt of the merchandise. Return shipping and insurance is the responsibility of the customer. All returns require signature confirmation. Jean Pierre Jewelers will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Jean Pierre Jewelers reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in Jean Pierre Jewelers' sole discretion.